Category: Mobility

Photo by Joe Wilcox
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The Last Days of Apple Watch

Today I put aside the Apple Watch Series 5 (cellular) purchased in September 2019. I long considered taking such action but hesitated, knowing that if (or when) wearing stopped there would be an unrecoverable break in the activity tracked and logged in the Fitness app. Criminally egotistical as it may be, I relished the consistent achievement of my exercise, calorie, and movement goals. That’s the problem: the smartwatch provided little other meaningful benefits, and I long ago adopted a daily routine that needed no tracking to maintain.

I realized that the wrist computer had come to give me a little dopamine kick—or something like it—that obsessed Facebook, Instagram, and TikTok users get from checking their posts for comments, likes, and other reactions. A glance would reveal my pulse, which typically is in the low fifties when I’m not active; that made me feel good. Then there was Pavlovian-like preoccupation with starting (and ending) activities like walking in the Fitness app. What’s the outside air temperature? Twist the wrist. Who sent that text message? Twist again. “What are my active calories?” Twist and tap.

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Photo by Joe Wilcox
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The Other N95

As the SARS-CoV-2 (severe acute respiratory syndrome Coronavirus 2)/COVID-19 pandemic winds down (hopefully), most people hearing “N95” will think respirator mask. But I remember a time, before Apple had a meaningful App Store or iPhone with capable camera, when N95 referred to Nokia’s smartphone, which competently captured photos as well as, or better than, some digital compact point-and-shooters. I owned two, or was it three, different variants—as well as successors N96 and N97.

My wife, Anne Wilcox, used the Nokia N95 to capture the Featured Image on Oct. 10, 2008, at Oma’s Pumpkin Patch. Vitals: f/2.8, ISO 125, 1/125 sec, 5.6mm; 1:17 p.m. PDT. Wow. These kids, whoever they were, are teenagers now. How many already finished high school, I wonder.

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Apple by Joe Wilcox
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Thanks, Tidal

Concurrent with the Consumer Electronics Show 2019 kick-off and other Day 0 announcements, music streaming service Tidal updated its Android app (hehe, sorry iOS users) to support Masters. Oh, yeah, baby. Gimme, gimme. Tidal unveiled Masters, in licensing partnership with MQA, two years ago during the same tech gala.

Abandoning Apple for Google products during summer 2018 meant my giving up Tidal Masters, which until today were only available on the macOS and Windows desktop apps. Because Chrome OS supports Android apps, I can now listen to Masters on my laptop, not just smartphone. You can, too (if not an Apple device user).

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Apple by Joe Wilcox
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My Personal Tech Kit 2019

I start the new year in a very different space, and with turnabout attitude, than 2018. About six months ago, I surrendered my digital lifestyle to Google, abandoning Apple as primary platform provider. Trust brought me to the Apple way. Distrust drove me away. Choosing between priorities privacy and security, in an increasingly dangerous Internet, the latter matters more. The Alphabet subsidiary truly has its ABCs ordered in ways that the bitten-fruit company doesn’t. I can trust that Google, being native to cloud computing and depending on it (mainly by way of search-related advertising), will secure my content and devices better than Apple, which is at best a cloud computing resident alien and more typically behaves like an immigrant who doesn’t speak the language well nor understands local culture.

Sure, I surrender some privacy but that would happen anyway, because privacy is a fiction. If you use the Internet or connected mobile device, you have none. Google is motivated to protect me (and you) because we are the product that generates ad revenue. Between marketers and hackers, it’s easy choice which I’d prefer to have my personal information. Granted anyone can debate which is, hehe, more criminal. But marketers aren’t likely to clean out my bank account or steal my identity. Or yours.

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Gear by Joe Wilcox
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Google Pixel Slate Fast, First Impression

Pixel Slate arrived at the Wilcox household on Nov. 28, 2018, from Google Store, with the order correctly fulfilled. Initial out-of-the-box reaction: “Oh”. Underwhelmed. Five days later: “Wow”. The Chrome OS tablet is understated in all the ways that matter. My brain just needed a wee bit of time to appreciate the many nuances, rather than one obvious thing flipping the “ah-ha” switch.

The Slate will largely complete my transition away from Apple products, started in late July. The Chrome OS slab is set to replace iPad 10.5 and possibly could displace my beloved Pixelbook, as well. We shall see about the latter. The delayed “Wow” response means something. That said, Google’s tablet, like first-generation Chromebook Pixel, feels too much proof of concept: The hardware’s potential awaits future software, and supporting services, refinements. As such, based solely on a few days use, I don’t see the device as being right for everyone, or even most anyone. However, Google geeks will find something truly exotic to get excited about. Android and Chrome OS enthusiasts, rejoice! Linux lovers, too!

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Gear by Joe Wilcox
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Thank-you, Google Store!

My six-week saga, where Google Store sent the wrong Pixel phones, is nearly over. I would like to thank the Advanced Support Technician team member who worked with me to end the drama and restore my (previous) confidence purchasing gadgets from the retailer. The generous solution minimizes any further complications and leaves me with a usable phone—with “Preferred Care” that I paid for correctly attached. Sometimes satisfaction is a process, rather than immediacy.

To recap: The 128GB Clearly White Pixel 3 ordered on launch day arrived on Oct. 17, 2018 as a 128GB Just Black Pixel 3 XL. Uh-oh. I agreed to keep the larger phone, following the online operation’s difficulty generating a return authorization. Then, on November 2, I dropped the device and shattered the screen. But Assurant couldn’t honor the insurance claim because of the shipping error; the phone covered wasn’t the one possessed. Frustrated, days later, I bought an iPhone Max XS from Apple Store but returned it two-and-a-half hours later. My Pixel preference was so great that on Black Friday I purchased another XL with expectation of taking a loss on the first. But when the new one arrived, November 26, the IMEI on the order didn’t match the phone. Meaning: In the event of defect, or need for repair, once again there would be trouble. Are you confused yet? 

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Gear by Joe Wilcox
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Resolution of my Google Store Pixel 3 XL Order Problems moves at Snail’s Pace

After Google Store sent me the wrong Pixel phone, I foolishly placed another order, and a similar distribution mishap occurred. Bad is now worse; I confess my stupidity and also write to caution other potential Google Store shoppers: This could happen to you.

To briefly recap the first instance: In October, I ordered Pixel 3 Clearly White 128GB. On the 17th, the Pixel 3 XL Just Black 128GB arrived instead. Google Store couldn’t process a return without conducting an “investigation” because the make, model, and IMEIs didn’t match. I agreed to keep the phone. Then, on November 2, I dropped the XL and shattered the screen. But the insurance provider, Assurant, couldn’t process repair or replacement because the device covered doesn’t match the one I have. The situation is unresolved, weeks later. Current crisis, briefly: I foolishly took advantage of Black Friday discounts and purchased from Google Store another Pixel 3 XL, which arrived on November 26. But the IMEI on the order doesn’t match the phone received. That makes the purchased Preferred Care warranty useless, and a device return can’t be properly processed for the same reason.

Problems resolved! Please see: “Thank-you, Google Store” 

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Apple by Joe Wilcox
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Microsoft Investors Punch Back at Apple

In May 2010, I wrote about Apple’s market cap passing top-valued Microsoft; it’s only fitting to follow up with an analysis about the unbelievable turnabout that, like the first, marks a changing of technological vanguards. Briefly today, the software and services giant nudged past the stock market’s fruit-logo darling. A few minutes after 1 p.m. EST, the pair’s respective market caps hovered in the $812 billion range, with Microsoft cresting Apple by about $300 million. By the stock market close, a rally for Apple put distance from its rival: $828.64 billion to $817.29 billion, respectively (Bloomberg says $822.9 billion, BTW). Consider this: As recently as October, Apple’s valuation touched $1.1 trillion. But since the company announced arguably record fiscal fourth-quarter earnings on November 1st, investors have punished shares, which currently are down about 21 percent.

Apple has long been a perception stock, even when under the tutelage of CEO Tim Cook company fundamentals deserved recognition. But perhaps Wall Street finally realizes the problem of iPhone accounting for too much of total revenues at a time when smartphone saturation saps sales and Apple pushes up selling prices to retain margins. More significantly: Apple has adopted a policy of fiscal corporate secrecy by stepping away from a longstanding accounting metric. I started writing news stories about the fruit-logo company in late 1999. Every earnings report, Apple disclosed number of units shipped for products contributing significantly to the bottom line. No more. Given current market dynamics, everyone should ask: What is Cook and his leadership team trying to hide? 

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Apple by Joe Wilcox
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My Google Store Travail

Google Store’s bureaucratic ineptitude is beyond belief. My recent, unresolved customer crisis is an experience in artificial unintelligence. For a parent company whose core competency is supposed to be indexing, crunching, and disseminating information, it’s inconceivable that something so simple as fixing a single order error could escalate into a tragically comic Catch-22. I should have abandoned all efforts long before reaching the point of penning this post and looking back to the Apple Way.

To summarize: I received the wrong Pixel phone nearly a month ago. Google Store struggled to process a return authorization, because the device in hand didn’t match the one in the order. I eventually agreed to keep the thang, so long as the retailer could transfer the extended warranty—so-called “Preferred Care”—that I had paid for. But the process proved to be complicated, then necessity, after I unexpectedly needed to file a damage claim. You’ll have to read on for the sordid punchline, but suffice to say it all ends in a comedy of compounding errors.

Problems resolved! Please see: “Thank-you, Google Store”

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Mobility by Joe Wilcox
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Google’s Newest Pixel Phone Color: Not White

Perhaps you know that the newest Google Phones come in “Not Pink”, as a third color choice. I discovered a fourth today when receiving a Pixel 3 XL “Just Black” instead of the smaller Pixel 3 “Clearly White”. Three support calls—spanning more than two hours—later, Google Store specialists struggled to resolve the order error. In their database, my “Not White” XL shows up as a retail model, based on the IMEI, which in no way resembles the number for the device supposedly shipped (and, of course, wasn’t). I did receive Pixel Stand, as expected, so that’s something right.

There is an absurdity about Google making me prove the error by providing photos of the shipping label, phone, and product box because they’re “vital for our investigation”. I obliged about the label, because the correct order number is on it. Request for phone pic came later, and to that I balked. The IMEI should identify model and color, but the image is necessary to truly confirm color is black—or in Joe’s new parlance “Not White”—a store shipping specialist explained. That’s not my problem. Truth will be confirmed when the phone is received, right? Wrong. 

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