Tag: U-verse

Photo by Joe WilcoxMay 31, 202210:54 pm

We Say Sad Goodbye to AT&T U-verse

The Wilcox family was an early adopter when AT&T U-verse arrived in our San Diego neighborhood in February 2008. The IPTV service came with 18Mbps DSL Internet, which we upgraded to 24Mbps in May 2010. During July 2014, we switched off the service in a cut-the-cord experiment that failed; we still needed wired Internet and streaming options turned out to be cumbersome and not cost-savings enough. U-verse returned until November 2015, when we tried all-streaming once more. But AT&T IPTV won us back, not long later.

In October 2017, we moved to a different apartment in University Heights, where seven blocks changed everything: AT&T offered 18Mbps Internet (rather than the 75Mbps we then had) but no U-verse. Cancellation was the only option and switch to competitor Cox. By June 2019, the company could deliver the previous Internet speed and IPTV. We gladly returned to being customers. At Midnight tonight, the relationship ends—and I feel nostalgic about the necessary change.

Living by Joe WilcoxOct 25, 20178:55 pm

U-verse, You Suck

Yesterday, as part of third quarterly earnings, AT&T reported losing 385,000 traditional TV service subscribers—134,000 of them from U-verse. When the company later announces Q4 results, I will be among the next group of losses; for unexpected reason.

One week ago, I lamented giving up U-verse, after being an early adopter (February 2008) and long-time subscriber. Now my mood is “good riddance” and “please let the door swat you in the ass on the way out”. I have rarely seen such horrendous customer service, and if it’s typical, AT&T’s attrition-rate may be more about corporate culture than competition or cord-cutting.

Stupidity by Joe WilcoxOct 18, 20179:14 pm

Celebrating My AT&T U-verse Death with MTV Live

As I write, Glastonbury 2017 airs on MTV Live—the channel once called Paladia. It’s like AT&T U-verse is sending a goodbye gift ahead of my impending service cancellation. Yeah, I will miss you, too.

The Wilcox household subscribed to the IPTV and Internet service soon as it was available, in February 2008. Despite a couple interruptions along the way, as I tried Cox and cord-cutting, we have enjoyed U-verse—why we returned after foolishly cancelling. Was that twice? Or three times? We get too much value and that despite relatively modest Net throughput, 50Mbps, compared to competitors. But we’re moving households, about five blocks away, and U-verse isn’t available. WTF? It’s the same neighborhood!

Web by Joe WilcoxDec 19, 20162:10 pm

DirecTV Now and Then

From the day I received the Oct. 14, 2016 letter about billing changes, AT&T U-verse and Internet cancellation was inevitable. I had auto-pay set up to a credit card, but the service provider wanted access to my bank account, which I didn’t want to give. “Beginning in December, your credit card will be charged eight days after your Bill Cycle date”, the correspondence reads. The change meant AT&T would take payment on the 8th of the month rather than the 21st. Since the company bills a month in advance, the new date would work out to about six-weeks in fees paid ahead for future service. On principle, being an independent-minded “don’t tell me what to do” Mainer, I considered other options.

Ironically, the launch of another AT&T service, DirecTV Now, on October 30th, made the decision to cancel super easy. After several starts and stops, the Wilcox household has finally cut the cord for good. DirecTV Now is the nudge, but other streaming services make a big difference, too. Much has changed since the last cord-cutting effort, in November 2015, which we abandoned after about 7 weeks. The quality and quantity of original programming from Amazon, Hulu, and Netflix is greater and hugely enticing 12 months later.

Web by Joe WilcoxNov 4, 20159:20 pm

I Love ‘X Factor UK’ But Must Leave It

Six months ago, nearly a year after cutting the cord, the Wilcox household reattached—to AT&T U-verse. At the time, my daughter was moving back home, and Cox cable comes into the room where she would reside. Given the importance of the Internet to my daily work,and not wanting the modem and WiFi access point to be in a place with limited access, we signed up for AT&T Internet service and television with it. The connection is in the main room of our apartment, where Cox can’t come without drilling and cabling the landlord won’t allow.

Before the Fall college semester started, Molly moved out to a group place near the ocean. Around the same time, U-verse started to behave badly. We had bandwidth, but some websites consistently hung or slowly loaded. Top of list: Anything Google. I would later learn that, coincidentally or perhaps not, Google Fiber courted San Diego County.

Web by Joe WilcoxSep 10, 20153:09 pm

Gimme Google Fiber, San Diego!

Please take my money, Google. Tap the vein right here if blood is the currency you need. I am ready, willing, and over-excited. If you disappoint, I understand, though. My city is a brick wall when it comes to new commerce. It’s regulation central. So good luck to you, GF.

This afternoon I received email from the Google Fiber team that stopped my heart: “We wanted you to be among the first to hear the news. Today we announced we’re exploring bringing Fiber to San Diego”. Hell, yeah, baby. Sign me up. Which up-for-reelection-politician needs me and other native and transplanted San Diegans to be thorns in the butt? Give us more speed than we possibly need for prices we probably can’t afford.

Web by Joe WilcoxMay 14, 20158:49 pm

File This Story Under ‘Less is More’

Molly, my daughter is moving home, at least for the summer, and my wife and I are scrambling preparations. One unexpected: Changing Internet Service Providers. Our Cox connection comes into the bedroom where my daughter will go. Access from the main living area would require new wiring that the landlord won’t allow. I can understand why he wouldn’t want the fancy molding drilled up. We already know that AT&T U-verse Internet is live in the living room.

With Cox coming in to a modem connected to a wireless router, location shouldn’t matter. But peace of mind is an intangible, but real, cost. I’m not confident that my 20 year-old wouldn’t somehow take down the service, or, worse, her cat could chew through wiring when left free. Also: We want to create her space, which wouldn’t be with our stuff in the room. Because I mainly work from home, Internet is crucial. There is no compromise.

Gear by Joe WilcoxJun 16, 20098:14 pm

My Minimalistic Home Office

For weeks, I’ve been meaning to post something about my minimalistic home office. Today, jkOnTheRun’s James Kendrick posted on his “clean minimalistic office,” which got me off my procrastinating butt.

I’ve worked out of a home office for more than a decade. People don’t ask as much about it as they did in 1999, when many fewer people worked remotely. But when there are questions, the first usually is: “How do you keep from getting distracted? You know, watching TV and stuff?”