Tag: United Airlines

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Fly the Unfriendly Skies

Spanning most of my career, whether working as analyst or journalist, I have repeatedly railed against how U.S. law treats businesses—essentially as people. Reason: Moral dichotomy, where the ethical priorities of publicly-traded companies vastly differ from—and often contradict with—values of the people founding, running, or working for them. Keyword is value, where one usage refers to beliefs and another to money; meaning stock price and proceeds returned to shareholders.

My first, best articulation of this concept came during an April 2006 radio interview—I believe for NPR marketplace—when discussing major U.S. search providers Google, Microsoft, and Yahoo censoring results in China, at the government’s insistence. Behind the action there loomed censorship’s morality, such as restricting search terms like “democracy”. I expressed that there is no moral high ground in business. The high ground is quagmire, because all public companies share a single, moral objective: Make profits for stockholders. Plain, pure, and simple. Sadly, that moral agenda explains why United Airline’s PR week from Hell is Heaven for shareholders. Overbooking means the carrier fills seats; operations are lean and mean (quite literally, the latter). 

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Praise Be Citizen Journalists

On this Easter, like others, I think about resurrection—but this day, strangely, how it should apply to the news media. Three years ago, I wrote largely-overlooked ebook Responsible Reporting: Field Guide for Bloggers, Journalists, and Other Online News Gatherers. The concept germinated from my June 2009 essay “Iran and the Internet Democracy“, following protests in the country that citizens documented on social media/self-publishing platforms like Facebook, Twitter, and YouTube, which at the time were little more than three years old (with respect to availability to the public). I predicted that these nascent services would disrupt editorial monopolies on news and other information, which has occurred in varying degrees during the nearly eight years since.

By March 2010, a troubling trend lead me to write what would become the other genesis for the book: “The Difference Between Blogging and Journalism“. Too many news gatherers single-source blog and socially-shared posts, without independently confirming their accuracy. As I have told my reporters over the years, when working as an editor: Write only what you know to be true. If you haven’t communicated directly with the source, then you don’t know what’s true. But I am more disturbed by social media activity that mainstream media presents as news, such as stories that turn trending topics, or simply single tweets, into clickable headlines. Often they’re unconfirmed filler for driving pageviews.