Gear by Joe Wilcox
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Thank-you, Google Store!

My six-week saga, where Google Store sent the wrong Pixel phones, is nearly over. I would like to thank the Advanced Support Technician team member who worked with me to end the drama and restore my (previous) confidence purchasing gadgets from the retailer. The generous solution minimizes any further complications and leaves me with a usable phone—with “Preferred Care” that I paid for correctly attached. Sometimes satisfaction is a process, rather than immediacy.

To recap: The 128GB Clearly White Pixel 3 ordered on launch day arrived on Oct. 17, 2018 as a 128GB Just Black Pixel 3 XL. Uh-oh. I agreed to keep the larger phone, following the online operation’s difficulty generating a return authorization. Then, on November 2, I dropped the device and shattered the screen. But Assurant couldn’t honor the insurance claim because of the shipping error; the phone covered wasn’t the one possessed. Frustrated, days later, I bought an iPhone Max XS from Apple Store but returned it two-and-a-half hours later. My Pixel preference was so great that on Black Friday I purchased another XL with expectation of taking a loss on the first. But when the new one arrived, November 26, the IMEI on the order didn’t match the phone. Meaning: In the event of defect, or need for repair, once again there would be trouble. Are you confused yet? 

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Web by Joe Wilcox
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AT&T sinks FilmStruck

For two years, I have been an annual subscriber to FilmStruck. Tonight the relationship ends, as AT&T shutters the service. Go back a few months, when making promises about consumer benefits, AT&T merged with Time Warner. Since, services like Direct TV Now cost more, while others are going or have gone. There is, or was, nothing like FilmStruck on the Internet—well, for content obtainable legally. Not that AT&T brass care.

The service was a cinephile’s dream. Where else do you see movies cataloged by director, or are there fascinating extras available almost nowhere else? I chose “Night to Remember” as Featured Image because it is one of my favorite classic films and for the accompanying interview with the last living Titanic survivor (before she died). Her recollection is rare footage that punctuates the movie’s storytelling. 

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Gear by Joe Wilcox
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Resolution of my Google Store Pixel 3 XL Order Problems moves at Snail’s Pace

After Google Store sent me the wrong Pixel phone, I foolishly placed another order, and a similar distribution mishap occurred. Bad is now worse; I confess my stupidity and also write to caution other potential Google Store shoppers: This could happen to you.

To briefly recap the first instance: In October, I ordered Pixel 3 Clearly White 128GB. On the 17th, the Pixel 3 XL Just Black 128GB arrived instead. Google Store couldn’t process a return without conducting an “investigation” because the make, model, and IMEIs didn’t match. I agreed to keep the phone. Then, on November 2, I dropped the XL and shattered the screen. But the insurance provider, Assurant, couldn’t process repair or replacement because the device covered doesn’t match the one I have. The situation is unresolved, weeks later. Current crisis, briefly: I foolishly took advantage of Black Friday discounts and purchased from Google Store another Pixel 3 XL, which arrived on November 26. But the IMEI on the order doesn’t match the phone received. That makes the purchased Preferred Care warranty useless, and a device return can’t be properly processed for the same reason.

Problems resolved! Please see: “Thank-you, Google Store” 

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Apple by Joe Wilcox
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Microsoft Investors Punch Back at Apple

In May 2010, I wrote about Apple’s market cap passing top-valued Microsoft; it’s only fitting to follow up with an analysis about the unbelievable turnabout that, like the first, marks a changing of technological vanguards. Briefly today, the software and services giant nudged past the stock market’s fruit-logo darling. A few minutes after 1 p.m. EST, the pair’s respective market caps hovered in the $812 billion range, with Microsoft cresting Apple by about $300 million. By the stock market close, a rally for Apple put distance from its rival: $828.64 billion to $817.29 billion, respectively (Bloomberg says $822.9 billion, BTW). Consider this: As recently as October, Apple’s valuation touched $1.1 trillion. But since the company announced arguably record fiscal fourth-quarter earnings on November 1st, investors have punished shares, which currently are down about 21 percent.

Apple has long been a perception stock, even when under the tutelage of CEO Tim Cook company fundamentals deserved recognition. But perhaps Wall Street finally realizes the problem of iPhone accounting for too much of total revenues at a time when smartphone saturation saps sales and Apple pushes up selling prices to retain margins. More significantly: Apple has adopted a policy of fiscal corporate secrecy by stepping away from a longstanding accounting metric. I started writing news stories about the fruit-logo company in late 1999. Every earnings report, Apple disclosed number of units shipped for products contributing significantly to the bottom line. No more. Given current market dynamics, everyone should ask: What is Cook and his leadership team trying to hide? 

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Photo by Joe Wilcox
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The Christmas House

A few years ago, when my daughter shared an apartment in Point Loma, Calif., I drove up Garrison on the way home from her neighborhood. Houses along the way decked out big time for Christmas, such that traffic snarled as drivers slowed to gawk, others searched for parking, and pedestrians admired the decorations. My wife and I visited the street this evening, previewing what’s expected to come. Only one house had spiffed up for the Holiday—and in unbelievably magnificent fashion. The Featured Image and three companions are but a glimpse of the fabulously adorned property.

I captured the set using Google Pixel 3 XL, which proved to be more than a low-light performer. It’s a charmer. I am rather surprised to see character and dimension in these quick snaps. I cropped all four 3:2 and straightened two, but did not otherwise edit. Vitals for the first: f/1.8, ISO 176, 1/24 sec, 4.4mm; 5:35 p.m. PST (about 55 minutes after sunset). 

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Photo by Joe Wilcox
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The Cats of University Heights: Teach

Meade is a sentimental street, between Park Blvd. and Maryland. Call it memory lane. Along the stretch live seven kitties featured in this series: Captain Blackbeard, Honey Bunny, Levi, Pee-Pee, Tink, Veruca, and Vivienne. During summer 2018, my wife and I nearly bought the property that we call the Schoolhouse, at the corner of Campus. A few doors away, the adventure of neighborhood teens trapping a feral momma cat and her kittens unfolded two weeks before we made our offer on the Spanish-style home. The time was magical.

I imagined how the delightful chatter of parents walking their kids to school would fill our living space each weekday morning. There is something soothing about the ambience that the sound of happy children or running water makes. On the morning of June 4, 2018, a tiger tabby watched and listened, as I once hoped, to students arriving for a day of classes at Birney Elementary. The apartment complex where the putty-tat lives is one of several across the street from the school. 

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Photo by Joe Wilcox
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Fido Confections

Among the stereotypes that cling to Californians: Their love of—no obsession with—dogs. Take a peek into this window of a local dog bakery. I could understand meat pie. But cake? Welcome to SoCal, where residents primp tail-waggers and fawn incessantly over them. I am aghast how the fussy folk here let their beasts pee and poop everywhere. Sure, most dog walkers carry baggies to clean up the hard deposits. But the liquid soils sidewalks and anything along them; considering how rarely rain falls, this crap clinging to shoes and dust that becomes airborne can’t be healthy. So why in a state where residents also are lifestyle-profiled as being health-obsessed is there such contradiction?

In County cities Carlsbad, Del Mar, Encinitas, San Diego, Santee, and Solana Beach, there are about 162,000 licensed dogs, according to official statistics. Human population for the same locales is about 2.15 million, says the Department of Animal Services. FYI: San Diego Humane Society assumed responsibility for providing county animal services to these communities during second quarter of this year. If you’re local, and interested in domestic or wild beasties, SDH’s annual report is informative reading. 

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