Tag: Pixel 3 XL

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Resolution of my Google Store Pixel 3 XL Order Problems moves at Snail’s Pace

After Google Store sent me the wrong Pixel phone, I foolishly placed another order, and a similar distribution mishap occurred. Bad is now worse; I confess my stupidity and also write to caution other potential Google Store shoppers: This could happen to you.

To briefly recap the first instance: In October, I ordered Pixel 3 Clearly White 128GB. On the 17th, the Pixel 3 XL Just Black 128GB arrived instead. Google Store couldn’t process a return without conducting an “investigation” because the make, model, and IMEIs didn’t match. I agreed to keep the phone. Then, on November 2, I dropped the XL and shattered the screen. But the insurance provider, Assurant, couldn’t process repair or replacement because the device covered doesn’t match the one I have. The situation is unresolved, weeks later. Current crisis, briefly: I foolishly took advantage of Black Friday discounts and purchased from Google Store another Pixel 3 XL, which arrived on November 26. But the IMEI on the order doesn’t match the phone received. That makes the purchased Preferred Care warranty useless, and a device return can’t be properly processed for the same reason.

Problems resolved! Please see:Thank-you, Google Store” 

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The Christmas House

A few years ago, when my daughter shared an apartment in Point Loma, Calif., I drove up Garrison on the way home from her neighborhood. Houses along the way decked out big time for Christmas, such that traffic snarled as drivers slowed to gawk, others searched for parking, and pedestrians admired the decorations. My wife and I visited the street this evening, previewing what’s expected to come. Only one house had spiffed up for the Holiday—and in unbelievably magnificent fashion. The Featured Image and three companions are but a glimpse of the fabulously adorned property.

I captured the set using Google Pixel 3 XL, which proved to be more than a low-light performer. It’s a charmer. I am rather surprised to see character and dimension in these quick snaps. I cropped all four 3:2 and straightened two, but did not otherwise edit. Vitals for the first: f/1.8, ISO 176, 1/24 sec, 4.4mm; 5:35 p.m. PST (about 55 minutes after sunset). 

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The Cats of University Heights: Serenity

During the same Nov. 4, 2018 afternoon that I encountered Usher, several blocks away, along Mission Avenue between Mississippi and Alabama, another Tuxedo presented for portrait. I shot the Featured Image, using Pixel 3 XL, at 3:57 p.m. PST. Vitals: f/1.8, ISO 55, 1/313 sec. 4.4mm. Serenity seems like the most appropriate nickname, and so it is given.

Two days earlier, the smartphone slipped from my fingers and fell face down on the sidewalk, shattering the screen. I got my first cellular handset more than 20 years ago, never once damaging one in any way. Until that fateful drop. As I write, due to a monumental Google Store screw up, the Pixel 3 XL has yet to be repaired or replaced. 

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The Cats of University Heights: Usher

The second Shirley Ann Place kitty, like Triumph, is a rare treat; the two are outdoor onlies. The few other furballs observed along the historic row of Spanish-style homes presented in windows, and none during the series‘ first 20 months.

I captured the Featured Image on Nov. 4, 2018 at 3:48 p.m. PST using Google Pixel 3 XL. Vitals: f/1.8, ISO 76,1/870 sec, 4.44mm. The Tuxedo earns nickname Usher, for waiting to greet someone at the door and usher them inside. 

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My Google Store Travail

Google Store’s bureaucratic ineptitude is beyond belief. My recent, unresolved customer crisis is an experience in artificial unintelligence. For a parent company whose core competency is supposed to be indexing, crunching, and disseminating information, it’s inconceivable that something so simple as fixing a single order error could escalate into a tragically comic Catch-22. I should have abandoned all efforts long before reaching the point of penning this post and looking back to the Apple Way.

To summarize: I received the wrong Pixel phone nearly a month ago. Google Store struggled to process a return authorization, because the device in hand didn’t match the one in the order. I eventually agreed to keep the thang, so long as the retailer could transfer the extended warranty—so-called “Preferred Care”—that I had paid for. But the process proved to be complicated, then necessity, after I unexpectedly needed to file a damage claim. You’ll have to read on for the sordid punchline, but suffice to say it all ends in a comedy of compounding errors.

Problems resolved! Please see:Thank-you, Google Store

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The Cats of University Heights: Sentinel

As I write, it’s anyone’s educated guess whether there will be a blue wave or red tide tonight—or neither. The midterm elections are here, and, yes, we voted. On the way to the polling place, my wife spotted a feline in wait along Park Blvd. between Monroe and Madison. In more than 11 years living in this neighborhood and 26 months profiling its kitties, never have I seen even one of the beasties along this stretch of road. Of all nights! Foot and vehicular traffic were busier than usual, surely enough to frighten off any animal.

The cat wouldn’t come close enough for a reading of its pink tag. I asked Annie for nickname, and she suggested Sentinel, which is perfect for posture, location, and timing. I captured the Featured Image, at 4:33 p.m. PST—or 20 minutes before sunset—using Google Pixel 3 XL. Vitals: f/1.8, ISO 55, 1/60 sec, 4.44mm. 

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Happy Halloween 2018!

I am mummified by how many apartments, condos, and homes in the neighborhood are dressed up for Trick-or-Treat day. Many of the decorations are elaborate, and about all are playful. Our Featured Image presents the front lawn inflatable that the owner of Bruce—one of the furballs from my “Cats of University Heights” series—put up; hehe, she paid five bucks for the thing 13 years ago during an after-Halloween sale.

The longhair tiger tabby is deliberately soft-focused, in this portrait captured on Oct. 17, 2018 at 6:29 p.m. PDT., or about 15 minutes after sunset, using low-light trooper Leica Q. Vitals, aperture and shutter manually set: f/1.7, ISO 1600, 1/125 sec, 28mm. 

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Google’s Newest Pixel Phone Color: Not White

Perhaps you know that the newest Google Phones come in “Not Pink”, as a third color choice. I discovered a fourth today when receiving a Pixel 3 XL “Just Black” instead of the smaller Pixel 3 “Clearly White”. Three support calls—spanning more than two hours—later, Google Store specialists struggled to resolve the order error. In their database, my “Not White” XL shows up as a retail model, based on the IMEI, which in no way resembles the number for the device supposedly shipped (and, of course, wasn’t). I did receive Pixel Stand, as expected, so that’s something right.

There is an absurdity about Google making me prove the error by providing photos of the shipping label, phone, and product box because they’re “vital for our investigation”. I obliged about the label, because the correct order number is on it. Request for phone pic came later, and to that I balked. The IMEI should identify model and color, but the image is necessary to truly confirm color is black—or in Joe’s new parlance “Not White”—a store shipping specialist explained. That’s not my problem. Truth will be confirmed when the phone is received, right? Wrong.