Tag: Tidal

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What Good is Tidal HiFi if Content won’t Play?

Editor’s Note: Tidal resolved the problems long ago; I continue to subscribe a year later.

On May 1st, Tidal billed my credit card for the first month of music streaming. Yesterday, my subscription to Google Music ended. I should be satisfied with the switch, given how much more I enjoy 1411kbps lossless listening over the more typical 320kbps compressed streaming music. But recent, recurring service problems put my customer continuation into question.

Quality of content, or available selection of it, isn’t the problem. I find plenty of music to enjoy, and the default playlists are smartly curated. The high-fidelity is just that. But slow starts, drop-offs, and song skips disrupt the listening experience—and for a service costing twice as much as major competitors, like Beats, Rdio, or Spotify, I expect more but get less. There is no customer support option that I can find, either. 

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Take the Tidal Challenge

Lossless leader Tidal has a problem. Last month’s splashy relaunch let critics control the narrative, defining the streaming service as a tool for pampering the bank accounts of already successful musicians. But Tidal is something else: Affordable HiFi streaming for the listening elite—those people who want to enjoy music the way it was engineered, produced. The streamer should be the coolest thing, but the Jay Z ownership team fraked up the marketing messaging. Problem is fixable, but correction requires aggressive advertising, promotional pricing, and extraordinary exclusives.

For more than three weeks, I have listened to nothing but Tidal, and the service should challenge everyone signing up for the 30-day trial to do likewise. There is no other way for the majority of people to appreciate the aural benefits. The majority of potential subscribers are too accustomed to the muddy, mushy, overly-bassy sound of compressed, low-fidelity AAC or MP3 files. The brain and ears need to be freed from the habitual crappy sound to which they’re accustomed. iTunes is a prison. Spotify is another. Tidal will liberate you. But you must want freedom to attain it. 

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A Tidal Wave Approaches

Fraking fantastic is my reaction to Tidal’s high-def audio.. I spent much of April Fools’ Day testing, and quite enjoying, the music service, although I am skeptical that most streaming subsctibers will care—not for $19.95 per month. Still, I see hope for the 10-buck standard quality other option if Tidal delivers enough artist exclusives and superior curation. The iTunes hegemony, and Apple’s rapidly evolving Beats Music acquisition, is all about content, much of it available nowhere else, better presented, and more easily discovered. With musicians” support, and unique content with it, maybe, just maybe, a Tidal wave approaches.

The service essentially relaunched on March 31, 2015, with a gala event hosted by Jay Z and other music superstars. He acquired Tidal, for $56 million two months earlier, but the lossless streaming service launched in October 2014. Architecture, audio quality, two-tier pricing, and streaming are essentially unchanged. New owners’ commitment, that of other artists, big marketing push, and 30-day trial distinguish Tidal today.