Amazon Warehouse Makes Me Mad

Yesterday, I made the mistake of ordering Harman/Kardon Nova speakers from Amazon Warehouse, which advertised: “Used, Like New. Item will come in original packaging. Packaging may be damaged. All accessories are present and undamaged”. Present, yes. Undamaged, no.

A cord connects the two speakers together, but the pins on one end were badly out of alignment. I did try to straighten out the damn things but failed. I’m not sure success would have been better than what happened: Demanding a refund (that will take days); writing a stinging one-star review; and reboxing and returning the Nova. 

Amazon Warehouse sold the kit for about a 25-percent off the regular price. I will never order from the substore again. Advice I give retailers: A customer’s disappointment will be proportionate to his or her expectations—if not more. I was super excited about the Bluetooth speakers. Dare you guess my feelings now?

My 20 year-old daughter will soon move back into our apartment. I have used her bedroom as an office since summer 2014. But as the time to permanently vacate approaches, I’ve set up work space where it was past: In the living room. But the PC speakers used in my daughter’s room won’t fit inside the Casabelle Mail Center desk.

Subwooofer doesn’t fit the space either. The Nova promise rich sound from just the two pieces. Not that I will ever know, unless the pair goes on sale somewhere else. The manufacturer’s price, which Amazon and other retailers adhere to, busts my budget. The speakers are handsome, but I can’t attest as to whether or not they sound as good as they look.