Some sincerely given advice/analysis: Apple should call the next handset iPhone Air. The name better fits product and marketing objectives for the two other Airs—iPad and MacBook—and communicates clearer connotations about benefits. Besides, getting away from numbering would make iPhone nomenclature more consistent with other Apple products and make way for getting off the obsessive upgrade treadmill.
Sshould I blame daughter or device? Last night, she texted: “My screen cracked again. I’m so sorry”. That’s the third shattered iPhone 5s since May; two 5ers busted before that. Clearly, she’s fumble fingers, but something just doesn’t seem right. The college student sticks the damn device in a protective case. Did Apple put pretty design before damage durability?
I spent several hours searching for smartphone breakage data today—on the web and contacting several sources compiling stats. Strangely, the most compelling comparisons are years old. For example, in late 2010, SquareTrade reported that iPhone 4 accidents exceeded the 3GS and devices from competing smartphone manufacturers. In a 2012 survey of 2,000 iPhone users, 30 percent had damaged their device in the previous 12 months.
I learned about the change yesterday, unhappily. File this story under “read the fineprint department”. Since Apple introduced its extended warranty plan, I have praised the benefits and plucked down the extra $99 for every new iOS device. AppleCare+ extends standard repair coverage to two years and offers fairly affordable replacement—up to two times. Somehow I missed that Apple raised replacement price to $79 from $49 for iPhone.
The saga started around the midday meal. My daughter expressed amazement how last week her iPhone 5s popped out of her jeans and fell from a third-story balcony. No damage. Twenty-minutes later, while we sorted clothes for the thrift store in the garage, she fumbled the device, which fell face flat onto the cement—shattering the screen. No words can describe either of our reactions. The irony was so thick my eyeglasses fogged.
The more I ponder Apple’s Beats acquisition, the less sense it makes. Buying big well-known brands that compete with yours is usually a bad idea—worse when the acquirer owns no foreign brands. Extinguishing the big name, as Microsoft does with Nokia, is marketing murder. There’s no place for the Beats brand in the Apple lexicon. The gun is drawn and ready to fire.
What I do see is another sign that Apple has lost its way. Tim Cook is a very able CEO, but as stated previously he is Star Trek’s Spock without Captain Kirk (Steve Jobs). Cook’s approach to business logistics, while brilliant, unmakes Apple. Beats is an acquisition that is off-key—out of tune with the culture that made the fruit-logo company great. As such, on this Thursday in May, comes my confession. I was wrong five years ago in post “Why Apple succeeds, and always will“. That company is gone. But it can come back.
Analyst punditry is exhaustive about why tablet shipments declined during calendar first quarter 2014. Apple missed Wall Street consensus by about 3 million iPads. Tech-Thoughts analyst Sameer Singh expected tablet shipments to exceed PCs during the first quarter, and that didn’t happen. But major reason why is significant.
He writes today: “As of now, we can assume that ~20 percent of all smartphones shipped have screen sizes large enough to become acceptable substitutes for tablet computing tasks”.
Over at BGR, Tero Kuittinen writes: “Apple suddenly looks a lot like Nokia“. There’s no looks like at all. As I explain in my book, The Principles of Disruptive Design, Apple, like Nokia in 2007, is unable to transcend design concepts that lock it into an older UX paradigm; from top of the mountain can’t see the crumbling below; and is unwilling to jeopardize the success it has to risk something new.
I must express my surprise at all the journalist tributes today for Katie Cotton, who suddenly left Apple. One post offers little praise. Over at Valleywag, Sam Biddle calls her the “queen of evil PR“. To me, she is Apple’s wicked witch of public relations. Did someone drop a house on Cotton, because the departure seems so sudden?
Putting context around the praise, “what no one will admit is that we were all afraid of her”, Sam writes. “Even at the end of Cotton’s reign, journalists are still in such a state of terror and awe they don’t dare speak openly about her reign of silence and smokescreen”.
[vimeo https://vimeo.com/93048304]
I can’t seem to escape Apple’s “Powerful” commercial, which during some primetime programs airs two, or even three, times. The TV spot is aspirational marketing done right, with booming tagline: “You’re more powerful than you think”.
AppleInsider story “Google has fooled the media and markets, but hasn’t bested Tim Cook’s Apple” is superb example of advocacy journalism. Writer Daniel Eran Dilger is an unabashed Apple apologist, one who has skewered me more than once at his site Roughly Drafted, and AI. As I expressed last week, using Apple as example, there absolutely is a place for this kind of journalism.
Because bias is inevitable. Objectivity is a myth. Point of view limits everyone. Your vantage point, whether visual, cultural, biological, logistical, or whatever other “ical” applied, shapes how and what you write about.
Against the background noise of ridiculous Apple rumors, television ambitions are constant. Apple wants to be a TV network, will build a flat-screen industry-changer, or soon will release stunning new set-top box. Sources are vague; days, months, and years pass devoid of the next big thing.
Today, Aaron Pressman (@ampressman) tweets story: “Apple’s Promised TV Revolution Will Be More Of The Same Crap, Thanks To Terrified Cable & Broadcast Executives” by Karl Bode for TechDirt. My reply: “They should be scared. The day HBO GO is stand-alone subscription, I’m done with cable forever”.
Macintosh is 30 years old. If this were “Logan’s Run“, January 24 would be Last Day. Or the 1960s, time to ditch the computer because, you know, don’t trust anyone (or anything) over 30. Declaration: I am a Mac user, which surely surprises the long line of people accusing me of being anti-Apple. My Mac sojourn started on a Winter’s day in December 1998. I’ve abandoned Apple a few times since, even briefly boycotting, but always come back.
My first Macintosh sighting was August 1984. I spent the summer in Chapel Hill, N.C. and often hung out on the University of North Carolina campus. The college book store displayed the Apple, which I found remarkable. I wasn’t a computer geek, nor am I one now, but nevertheless found the device charming. A decade later, I started using a Windows PC and for a while was a Macintosh bigot. I particularly enjoyed ribbing the graphic designers with whom my wife worked when their Macs crashed, wiping out hours of Photoshop or QuarkXpress work. “Get a PC!” was my common retort.
Sometimes there is revolution in evolution. That’s my surprising reaction to iPad Air, which Apple started selling on November 1. This is simply the best tablet I have ever used. Period. The fruit-logo company wisely chose to resist reinventing the wheel and build a vehicle around four instead.
For people who complain—and there are many—that Apple’s newest 9.7-inch tab shows waning innovation, let me correct the record. You are oh-so wrong. iPad Air is an amazingly refined piece of art—like a sculpture chiseled to perfection. iPad 3 and 4 are unpolished bricks by comparison. More importantly, anyone looking for a tablet to largely, or completely, replace a Windows PC or Mac, Air is it.