Generosity given during trying times is not forgotten. You remember. In November 2015, my youngest sister’s LG smartphone shattered and could no longer be operated. The handset was a lifeline, as she stayed far from her Connecticut home in a Massachusetts hospital with her husband, who underwent cancer treatment. Vision impaired, he accidentally knocked the handset onto the floor.
Laurette was about one year into her 24-month cellular contract, and the local Verizon store showed little sympathy for her personal family crisis. Ineligible for another upgrade, out-of-pocket cost for a new LG G4 would be about $600. Medical expenses had already cleaned out the till. What the Hell, I contacted LG directly, and the response surprised—no shocked.