Category: Digital Lifestyle

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My Google Store Travail

Google Store’s bureaucratic ineptitude is beyond belief. My recent, unresolved customer crisis is an experience in artificial unintelligence. For a parent company whose core competency is supposed to be indexing, crunching, and disseminating information, it’s inconceivable that something so simple as fixing a single order error could escalate into a tragically comic Catch-22. I should have abandoned all efforts long before reaching the point of penning this post and looking back to the Apple Way.

To summarize: I received the wrong Pixel phone nearly a month ago. Google Store struggled to process a return authorization, because the device in hand didn’t match the one in the order. I eventually agreed to keep the thang, so long as the retailer could transfer the extended warranty—so-called “Preferred Care”—that I had paid for. But the process proved to be complicated, then necessity, after I unexpectedly needed to file a damage claim. You’ll have to read on for the sordid punchline, but suffice to say it all ends in a comedy of compounding errors.

Problems resolved! Please see:Thank-you, Google Store

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My Last Trip to the Apple Store Genius Bar

Yesterday, the local Apple Store emailed that my wife’s former 13.3-inch MacBook Pro with Touch Bar was ready. We picked up the laptop hours later. If you haven’t heard about specks of debris causing MBP keyboard failure, I can confirm from our experience that such problem occurs. In mid-June 2018, Apple initiated a free repair program, which we used last week with surprisingly positive results.

I purchased the custom-configured MBP in mid-November 2016, and right out of the box the spacebar occasionally skipped. The malfunctioning worsened over time, and, coincidentally (or not), reached crisis a few days after Apple admitted to problems with the Butterfly keyboard. The spacebar became stiff to touch, requiring considerable pressure to push, sometimes working but more often not

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Quick Update: My Apple to Google Switch

Doubt disturbed my commitment to give up the Apple Way for the Google lifestyle two months ago (yesterday). Preparing to pack up my wife’s 64GB white iPhone X, I was taken aback by how pretty it was. She kept the thing in a case, which protected from damage but also obscured beauty. For fleeting seconds, I wondered why switch. Product design that generates joy is another benefit—and one transcending any, and every, feature.

But the moment passed, and I boxed up Anne’s smartphone along with my 256GB black iPhone X. Google gave great trade-in values, which dispatched the hassle of reselling the devices on Craigslist. Eight weeks later, writing this post on Pixelbook i7, I don’t regret the decision. Confession: The transition isn’t quite complete, but we’re getting there. 

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OK, Google, I Surrender

They say the devil you know is better than the one you don’t. That sentiment is root of a change in progress: Abandoning Apple for Google, choosing one digital lifestyle over the other—and not for the first time. If you’d ask me on May 30th about giving up the fruit logo company for the search behemoth, the response would have been a chuckle. Yeah, right. But, correcting Apple co-founder Steve Jobs’ grammar, in less than 30 days I think differently, which whys this reflection explains.

Like many other decisions, this one didn’t just happen. Like suddenly blossoming Spring, change had been budding for many months, as the cold winter ways of my thinking responded to nurturing warmth and water. I was never really satisfied giving up my Pixel lifestyle—whether Chromebook, smartphone, or tablet—but did so somewhat reluctantly in March 2016 for three simple reasons that today aren’t as important. 

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The Worm in Apple’s App Store

Earlier today, I needed to get Skype onto my iPhone X to receive an overseas call. So I hauled over to the App Store, like any sensible iOS user would do. I was shocked—absolutely floored—to see an advert for Google Duo taking up about half the screen, and appearing above Skype.

You got to ask how many people end up downloading the upper one instead. I don’t often go to the App Store and wonder: How long has been this kind of aggressive placement? Looks like since the recent redesign. 

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Your Behavior Stinks!

A few days ago, BetaNews Managing Editor Wayne Williams emailed asking if I could contribute content after being silent for ages, especially as the site’s 20th anniversary approaches. He doesn’t fathom the potential terror that request will unleash.

I have written a total of two tech stories for BN in 2018—surely to the delight of my many commenter critics. Reason: Joe Wilcox is on a self-imposed writing hiatus as he looks distrustfully at the many so-called innovations that he championed during a 25-year technology reporting career. He is disgusted to see how we have become commodities stored in the pantries kept by Facebook, Google, Microsoft, Twitter, and most every other advert-licking,  AI-snorting, location-tracking, tech purveyor of promises looking to consume us for profit. Burp. 

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San Diego Bike Invasion

Like mushrooms suddenly appearing after the rain, ride-sharing bicycles are popping up all around my neighborhood (University Heights East) as well as North Park—and from two separate providers: LimeBike and Ofo. The sightings started several weeks ago, one or two, here or there. Now these things are absolutely everywhere!

The Featured Image makes the point. In the foreground, at Alabama and Madison, two Ofos are parked, while across the way—go ahead, count `em—another four can be seen. Out of view are two more further along towards Adams Ave. Photo vitals, aperture manually set: f/5.6, ISO 100, 1/500 sec, 28mm; 8:31 a.m. PST, today. 

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Thinking About Apple HomePod

HomePod arrived yesterday at 9:40 a.m. PST; thank-you UPS for prompt delivery of my preorder. The device replaces Google Home, which will be dispatched to a new owner (hopefully), via Craigslist or NextDoor. Perhaps Big G’s assistant would have satisfied more if I lived the Google lifestyle like during my Android and Chromebook days. But I walk the Apple Way today, for better or for worse.

My initial reaction: Wow and uh-oh. The wow harkens back to the original iPod, which Apple released in October 2001. The company’s design ethic treated the overall experience as the user interface: Attach FireWire cable to Mac and device, music syncs. iTunes manages music on the Mac; for iPod, a simple scroll-wheel navigates tracks displayed on a small screen. The uncomplicated and understated approach defied the UX of every other MP3 sold by all other manufacturers. HomePod is a defining, roots-return that’s well-deserving of the portion of name in common with its forebear; both share in common emphasis on music listening as primary benefit. 

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You Dunno Where This Cat Lives

Another benefit using Leica Q, or any camera without GPS built-in: Location information isn’t captured with photos, and, as such, cannot easily be made available across the Wild Wild Web (yes, that’s what the WWW really represents). I know, from memory, that the Featured Image was shot somewhere along Adams Ave. in San Diego’s Normal Heights neighborhood. But I can’t exactly recall where.

Perhaps because kitties are so popular on the Internet, nearly four-year-old website “I Know Where Your Cat Lives” uses them to make a privacy point, by showing how pics shared online reveal location. Ah, like your residence! “Hey, Look. That’s Jack’s living room, and there’s Frisky”. 

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My Personal Tech Kit 2018

I am a big believer in change, as being beneficial, and I will occasionally switch computing platforms to shake up habits and my digital lifestyle. Watching Google’s advances with Assistant, and anticipating release of a new Pixel Chromebook, I expected to swap out my Apple gear before end of the year. But that isn’t the case. I start 2018 pretty much as I did 2017—looking at that bitten-fruit logo on my major personal devices.

There is the 15.4-inch MacBook Pro with Touch Bar that I purchased during the last week of November 2016. The other three gadgets released last year and replace like gear: Apple Watch Series 3 LTE (Stainless Steel); iPad Pro 10.5 LTE; iPhone X. Additionally, there is an Apple TV 4K in the living room.