Today’s New York Times column “An iPhone Changed My Life (Briefly)” hits at the device’s fundamental problem: Hype. There was too much of it—and not really from Apple—that may have over-raised many people’s expectations. The issue Michelle Slatalla raises is one of returns. Will she return her iPhone? She writes, “I have started thinking seriously about returning the $599 phone, despite a 10 percent restocking fee. It hasn’t really changed my life in the ways I’d hoped”.
But she may have started with overly unrealistic expectations, which the runaway hype helped foster. The name includes “phone” for a reason. Apple didn’t promise a device that would cure cancer or feed the starving.