Two years ago last month, during business-crushing SARS-CoV-2 (severe acute respiratory syndrome Coronavirus 2)/COVID-19 lockdowns, Microsoft unceremoniously announced the closure of all 83 stores, signaling the end of a too-short-lived retail expansion. In 2022, three flagship shops—in Australia, United Kingdom, and United States—remain, converted into so-called “experience centers”.
Rummaging through old photos—the Featured Image from Aug. 2, 2016—I stop for another moment to remember what was and could have been better. Microsoft Store should have succeeded like Apple’s massive retail experiment started on May 19, 2001.