Category: Storytelling

Audience vs Traffic

One of things you rarely hear spoken about in internet business is traffic. I don’t mean traffic numbers—those are everywhere. I mean traffic itself. What it is, what it means, what constitutes value, etc. You don’t see blog posts talking about how page views can be (and very much are) gamed to create the appearance of more page views. Or, that one million uniques means little if the length of time visitors are on the site (aka, session time) is less than one minute without their returning back to visit. That’s like a million people driving by McDonald’s but never actually going into the restaurant. I won’t even get started on flawed analytics services. Unfortunately, the market as a whole hasn’t evolved to where it’s begun to notice things like this. Blogs and media still cite flawed analytics sources in articles, and few ever reference important stats like session times and repeat visitors. That says a lot about the place the market is in.

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Process Journalism and Original Reporting

On July 17, I posted, “The Michael Arrington Matter,” where I came down hard on the TechCrunch cofounder for publishing stolen, internal Twitter documents. I wouldn’t have done it.

But in fairness, TechCrunch is successful—and for a reason. TechCrunch publishes lots of original content, as much in the comments as the stories. Readers participate in the process.

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The Firefighter’s Gift

Last night my daughter asked if I could buy a Santa hat for her to wear ice skating with friends. But I couldn’t find one anywhere. You would expect them to be sold out on Christmas Eve. Later, as I exited the UTC mall’s food court, I saw four security guards sitting around a table, the woman among them wearing a Santa hat. Surely they would know where to find one! I approached and cheerfully asked if they could suggest a store selling santa hats.