Tag: Dell

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Discussing Chromebook’s Success

One of the problems with bad news reporting: Those of us who strive to be responsible and accurate are lumped in with the lumps of coal, and the black powder rubs off on us. Illustrative: The excellent exchange I had over at BetaNews to the version of my Dell Chromebook 13 story posted there.

Commenter Joe HTH bristled about bloggers overstating NPD data and making Chromebook’s success much larger than it really is. I agree that this occurred about 18 months ago. But he levels his accusations at my reporting , which I assert correctly stats and interprets newer data that the analyst firm released just a few days ago. What follows is his comment and my response, in red and blue rather than block-quoted. I put story titles to my links, which are presented differently in the commenting system. 

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Dell Chromebook 13 means Business

The strangest, and largely overlooked news, coming out of the tech sector this past week was Dell’s Microsoft betrayal. This isn’t the first time that the PC maker strayed. Linux joined the product stable long ago, and last year an educational Chromebook debuted. But this newer and larger model, which will be available September 17, raises question: WTF?

Dell’s core PC market is business—small, large, and everything between. Windows, and that smattering of Linux, is core, and longstanding loyalty to Microsoft’s application stack. But the Chromebook 13 announcement, as positioned by the OEM and Google, is all about the competing cloud app stack. Interestingly, selling prices rival Windows laptops, which is another head scratcher: $399 to $899, depending on configuration. 

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Shopping for a Windows 10 PC

My brother-in-law’s Dell laptop, so old it shipped with, and still had, 1GB RAM, died last week. He emailed asking my buying advice about a Windows 7 replacement. Reasoning: He would move up from XP. But his dad stepped in, offered to pay, and I, acting as agent (being the more knowledgable about computers), suggested $400 budget. By coincidence, shopping day coincided with Windows 10’s launch.

Timing couldn’t be better, with the rush of new 10s, discounts to clear out old inventory, and typical back-to-school season sales. I expected to grab good gear. Choosing for my brother-in-law is quite different than for myself. I prefer something smaller and lighter, with high-resolution screen. He wanted a larger screen (we agreed on 15.6 inches), full-size keyboard, DVD player, and WiFi. Meaning: Roomy and backward-compatible with what he has already. I confidently looked for something within budget. 

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Buy Refurbished and Save

I often recommend that people buying new PCs should consider refurbished. In my experience, used is typically better than new. I want to say always, because I’ve never had a bad refurb.

Refurbished is a computer sold secondhand by the original seller, which could be the manufacturer or a retailer. Hypothetical: Jack Consumer buys a new Mac from Apple, but after getting the computer home he sees the new Dell TV commercial with Sheryl Crow. He returns the Mac and buys a Dell. Apple still has to sell that computer, but now potentially at a loss and discounted to future buyers. Maybe Jack liked his Mac but it had a bum hard drive, so he exchanges it for another. Apple still has to sell that computer, albeit with the hard drive replaced, again discounted. 

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Deals at the PC Thrift Store

I have never paid full price for a PC, and I’m not talking about bidding for junk on eBay. The best deals, both in price and reliability, come in refurbished, also known as “reconditioned”, PCs. These are models returned for some reason, occasionally for defect but mostly because the buyer changed his or her mind. Once returned, the seller can no longer sell the PC as new.

Most major PC makers sell refurbished computers online, including Dell, Gateway, Hewlett-Packard, IBM, and Sony. Vermont-based Small Dog Electronics specializes in Apple refurbs, and PC Connection serves up a wide selection of reconditioned computers. 

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Apple’s Switch Hit

Apple has been itching to get PC users switching.

In fact the company has big plans, starting with bringing PCs into the 30-plus Apple retail stores for byte-to-byte showdowns with Macs. Hell, reliable sources tell me Apple is seriously considering bringing Dell Computer models into the stores. I got to chuckle. On the way to my local Apple Store on June 16, 2002, some guy with Maryland vanity plates spelling out “Dell” pulled in front of me on Connecticut Ave.

My shopping experience at the Apple Store ended with a bang fit for anyone considering dumping a PC for a Mac. I got flagged for an exit poll about store satisfaction that clearly had potential PC switchers in mind. I practically gave the sweet old lady conducting the survey heart failure when I refused the 10 bucks, because it was a check instead of cash. “But the checks are perfectly good”, she defended. Bless her heart for starting to chase me down the corridor outside the store waving the check in her hand. No thanks, dear.