I am lucky enough to have three sisters—Laurette, the youngest, and fraternal twins Annette and Nanette—but no brother(s). Nan, who is the tech savviest, rang on May 22, 2015, saying she had reached the inflection point of frustration finding apps she wanted or absolutely needed for the Nokia Lumia Icon purchased from me during summer last.
From Day 1, she praised the utility and usability of the user interface, attractive but sturdy design, and amazing hardware capabilities, which include the quality of images produced by the camera. But pushing a year later, with Windows Phone 8.1 installed and little improvement in the selection of apps that matter, She’d sacrificed enough.
Nan asked my advice about a replacement. Should she return to iPhone (she used the 4 before Icon) or get an Android? Her user story illuminates what can happen when someone entrenched in the Microsoft ecosystem raises his or her head above ground and sniffs the Android and Apple air.