In the winter of 1996, the World Wide Web had drawn big attention, but few businesses opened online shops. I placed an order that thoroughly amazed me, and later disappointed, because this one outfit did so well and I’ve rarely seen such good service since.
My family lived in northern Maine, returned home for what would prove only to be an 18-month adventure. I needed a new chair for my office, and the local stores sold selection that, well, failed to impress. Catalog ordering meant three weeks to delivery, according to the local office supply store, and I was too impatient.