Tag: Web

Living by Joe Wilcox
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Cancel Me, Cancel You

Ah, the power of the single voice, amplified by the reach of the World Wide Web. Today’s New York Times story, “AOL Said, ‘If You Leave Me I’ll Do Something Crazy’“, once again highlights the power of the Web, particularly Weblogs or content-sharing sites like YouTube. Randall Stross’ story is also a tell-tale account of how difficult can be account cancellation.

The story starts with a Bronx man’s 21-minute phone call seeking to cancel his AOL account: “Vincent Ferrari, 30, of the Bronx…recorded the five minutes of interaction with the AOL customer service representative and, a week later, posted the audio file on his blog, Insignificant Thoughts. Shortly thereafter, those five minutes became the online equivalent of a top-of-the-charts single”. 

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Web by Joe Wilcox
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Keep the Net Open

With each passing day, I find myself at odds with Washington policy. As if immigration wasn’t bad enough, now it’s Net neutrality.

Today, largely splitting along party lines, the House Commerce Committee whacked an amendment that would have guaranteed Net neutrality. I’ve long opposed overregulation, but there are times when government oversight is appropriate. Given ongoing FCC deregulation, which would no longer require large telecos delivering DSL to let competitors use their lines, and ongoing efforts to prioritize access, the government should take action to guarantee neutrality of the Net.

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Web by Joe Wilcox
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My 10-Year PC Anniversary

Ten years ago this month, I bought my first home PC from a friend who built them for a living. Months earlier, I had read a story in what was then called Washington Journalism Review about the coming age of digital journalism. Few people had heard of the World Wide Web when the article published, but San Jose Mercury News and other publications had started appearing on America Online and CompuServe.

That first computer was a whooper for its day: 486 processor, 8MB of RAM, 120GB hard drive, and Windows 3.11. The builder included WordPerfect 6, which was so buggy, I picked up the competitive Word 6 upgrade from my local Staples. My current cell phone, which also runs a version of Windows, has more power, storage, and memory than that first PC. 

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Web by Joe Wilcox
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Farming the Internet

Local dial-up Internet access came to northern Maine in early February—thanks to the state’s oldest service provider, Agate, and the local farmer’s association, Maine Farmer’s Exchange. It’s strange how none of the banks, insurance companies, or other professional organizations could do this. It took farmers’ foresight to get the job done right.

My dilemma—slogging along America Online at 2400 bps or paying heavy long-distance fees—is fairly typical of rural users: the folks who need the information most pay premium for it. I was lucky enough to get on as a tester for AT&T WorldNet; this meant free access. But the network was slow via the 800 number, and I wore down a spot on my desk drumming my fingers waiting for Web pages to load. 

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