Earlier this week, movie theater chain AMC dumped coal in my Christmas stocking when I attempted to cancel the $19.95-a-month, watch-three-movies-a-week Stubs A-List subscription. One, and then another, customer representative informed me that at signup, the terms of service explicitly states that commitment is for three months. He, then she, warned that cancellation would trigger immediate charge for the remaining two months. But the ToS restriction shouldn’t apply to me, being a returning customer.
Everything comes down to the meaning of one word: Initial. When A-List launched, on June 26, 2018, my wife and I joined. We ended our membership about 90 days later. The ToS states: “A-List has an initial non-cancelable term of three (3) monthly membership periods (the ‘Initial Commitment’)”. We were good with accepting that requirement, which we met. But on November 18, with a few holiday movies of interest, I resubscribed, presuming that by making a second commitment I could cancel whenever. However, AMC service reps claim that my 3-month obligation reset and initial is the applicable word. Oh, did I futilely argue the semantics of that. C`mon? Doesn’t initial mean first time?