Category: Tech

Web by Joe WilcoxDec 31, 20189:55 am

I Lied About Quitting Tidal

I can count on two hands, which soon may not be enough, how many times that I cancelled the Tidal music service only to resume weeks later. I first joined on April 1, 2015, when the rebranded music streamer started. Three days before my then most recent renewal date, June 30, 2018, I pledged to end my subscription for good. Simple reason: The Wilcox household subscribes to too many services, and Tidal is among the most expensive at $19.95 per month. I terminated, as planned.

But as expressed six months ago, “the new rule is this: we will pay for what we get good value”. My aging ears derive too much value from music streamed as so-called hifi—Free Lossless Audio Codec, delivered at 44 kHz, 16 bit, and 1411kbps bitrate. I can hear the difference, compared to muddy 320kbps MP3 or 256kbps AAC files. Every time I switch services, the muddy sound—particularly pronounced in vocals—drives me back to FLAC, and to Tidal. About two weeks later, in mid-July, I celebrated my birthday with yet another return. My subscription is uninterrupted nearly six months later.

Gear by Joe WilcoxDec 28, 20186:30 pm

Grado GW100 Review

When I first opened the box containing the Grado Labs GW100 headphones, one word came to mind: “Cheap”. The cans didn’t look or feel like the classy Grado RS1i and RS1e, which I once owned, or the GS1000e that are still beloved and possessed. But after connecting to Google Pixel 2 XL (and later the 3 XL), via Bluetooth, I exclaimed: “Priceless”. The first offering in the company’s “Wireless Series” rises to an audiophile class unmatched by most competing cans; I prefer the GW100 to the GS1000e, which cost four times more to buy. Four words best describe the experience listening to music of any genre: Natural. Immersive. Balanced. Authentic.

The GW100 are unique among wireless headphones by design: They are open-back like Grado’s wired models, but they are unlike all other major manufacturers’ wireless cans, which typically cover the ears and/or impose oppressively confining noise cancellation. I understand that commuters on noisy trains or travelers on rumbling airplanes might want NC, but the feature creates a cone of silence that is very unnatural. By comparison, the GW100’s open-air design allows music to expand, while—I must concede—letting in background noise going on about you.

Photo by Joe WilcoxDec 25, 20188:50 am

The Cats of University Heights: Tranquil

I encountered our honorary Christmas cat five minutes after sighting Comfy, on Dec. 12, 2018—also along North Avenue, but closer to Madison than Monroe. I lugged Leica Q, which was the perfect companion for post-production close-cropping; it’s a necessity when shooting wide (28mm) from a distance but easily doable because of the detail captured by the superb f/1.7 Summilux lens and full-frame sensor.

The kitty earns nickname Tranquil for its position, location, and time of day (sunny 2:22 p.m. PST). Vitals for the Featured Image and companion, aperture manually set for street shooting: f/5.6, ISO 100, 1/250 sec, 28mm.

Web by Joe WilcoxDec 21, 20187:53 pm

AMC and I argue the Semantics of A-List Membership

Earlier this week, movie theater chain AMC dumped coal in my Christmas stocking when I attempted to cancel the $19.95-a-month, watch-three-movies-a-week Stubs A-List subscription. One, and then another, customer representative informed me that at signup, the terms of service explicitly states that commitment is for three months. He, then she, warned that cancellation would trigger immediate charge for the remaining two months. But the ToS restriction shouldn’t apply to me, being a returning customer.

Everything comes down to the meaning of one word: Initial. When A-List launched, on June 26, 2018, my wife and I joined. We ended our membership about 90 days later. The ToS states: “A-List has an initial non-cancelable term of three (3) monthly membership periods (the ‘Initial Commitment’)”. We were good with accepting that requirement, which we met. But on November 18, with a few holiday movies of interest, I resubscribed, presuming that by making a second commitment I could cancel whenever. However, AMC service reps claim that my 3-month obligation reset and initial is the applicable word. Oh, did I futilely argue the semantics of that. C`mon? Doesn’t initial mean first time?

Living by Joe WilcoxDec 16, 20187:37 pm

Where are These Santas From?

Before the Internet, my international news and cultural information mainly arrived via shortwave radio. Back then, many global stations would send to listeners who asked stickers and other memorabilia. Few days ago, my wife dusted […]

Photo by Joe WilcoxDec 12, 20188:03 pm

The Cats of University Heights: Huey

Along North Avenue, but on the other side of Monroe from where I recently saw Stark, a handsome shorthair slumbered, soaking up the afternoon sun. The kitty changed positions while I snapped several portraits using Leica Q, which nearly silent leaf shutter caused no disturbance. The Q is my venerable camera companion, now that the M10 has gone to a new owner—a story I should tell soon in a future post. My needs are better met with auto and manual focus options, and the rangefinder only offered the latter.

For hopefully obvious reasons, our sleeping beauty earns nickname Comfy. He reposed on a back porch next to a kitty house. The Featured Image is the last in a series of five shots—all cropped and solely edited to draw out highlights. Vitals, aperture manually set for street shooting: f/5.6, ISO 100, 1/320 sec, 28mm; 2:17 p.m., today.

Web by Joe WilcoxDec 10, 20187:36 pm

There’s Philo Coal in My Christmas Stocking

I didn’t last long with streaming startup Philo. At 3:37 p.m. PST today, I purchased a gift subscription for six-months of discounted service. By 4:43 p.m., Philo acknowledged my cancellation (without refund, incidentally). I deserve some blame for not choosing the 7-day trial first. But the features are so modern and channel selection so perfect, I didn’t want to miss out the Holiday sale available since at least Black Friday. Besides, I had pondered Philo for nearly two weeks, all while brain-vacuuming professional reviews that offered little less than praise. Nowhere did I read, and perhaps carelessly missed, the dealbreaker: Cough. Cough. Streaming caps at 720p. Say what?

We live in the early era of 4K, which video quality I didn’t expect from Philo. But I fully anticipated watching 1080p on my Pixelbook or days-old Roku Ultra. As expressed, with flaming antagonism, in a requested cancellation reason emailed back to Philo: “I never imagined that streaming quality would be limited to 720p, which is jarring on my 43-inch TV…I hugely regret spending $99 for six months. Ho. Ho. Ho. Bah Humbug. There’s Philo coal in my Christmas stocking”.

Gear by Joe WilcoxDec 3, 20187:06 pm

Google Pixel Slate Fast, First Impression

Pixel Slate arrived at the Wilcox household on Nov. 28, 2018, from Google Store, with the order correctly fulfilled. Initial out-of-the-box reaction: “Oh”. Underwhelmed. Five days later: “Wow”. The Chrome OS tablet is understated in all the ways that matter. My brain just needed a wee bit of time to appreciate the many nuances, rather than one obvious thing flipping the “ah-ha” switch.

The Slate will largely complete my transition away from Apple products, started in late July. The Chrome OS slab is set to replace iPad 10.5 and possibly could displace my beloved Pixelbook, as well. We shall see about the latter. The delayed “Wow” response means something. That said, Google’s tablet, like first-generation Chromebook Pixel, feels too much proof of concept: The hardware’s potential awaits future software, and supporting services, refinements. As such, based solely on a few days use, I don’t see the device as being right for everyone, or even most anyone. However, Google geeks will find something truly exotic to get excited about. Android and Chrome OS enthusiasts, rejoice! Linux lovers, too!

Gear by Joe WilcoxDec 1, 20186:47 pm

Thank-you, Google Store!

My six-week saga, where Google Store sent the wrong Pixel phones, is nearly over. I would like to thank the Advanced Support Technician team member who worked with me to end the drama and restore my (previous) confidence purchasing gadgets from the retailer. The generous solution minimizes any further complications and leaves me with a usable phone—with “Preferred Care” that I paid for correctly attached. Sometimes satisfaction is a process, rather than immediacy.

To recap: The 128GB Clearly White Pixel 3 ordered on launch day arrived on Oct. 17, 2018 as a 128GB Just Black Pixel 3 XL. Uh-oh. I agreed to keep the larger phone, following the online operation’s difficulty generating a return authorization. Then, on November 2, I dropped the device and shattered the screen. But Assurant couldn’t honor the insurance claim because of the shipping error; the phone covered wasn’t the one possessed. Frustrated, days later, I bought an iPhone Max XS from Apple Store but returned it two-and-a-half hours later. My Pixel preference was so great that on Black Friday I purchased another XL with expectation of taking a loss on the first. But when the new one arrived, November 26, the IMEI on the order didn’t match the phone. Meaning: In the event of defect, or need for repair, once again there would be trouble. Are you confused yet?

Web by Joe WilcoxNov 29, 20189:57 pm

AT&T sinks FilmStruck

For two years, I have been an annual subscriber to FilmStruck. Tonight the relationship ends, as AT&T shutters the service. Go back a few months, when making promises about consumer benefits, AT&T merged with Time Warner. Since, services like Direct TV Now cost more, while others are going or have gone. There is, or was, nothing like FilmStruck on the Internet—well, for content obtainable legally. Not that AT&T brass care.

The service was a cinephile’s dream. Where else do you see movies cataloged by director, or are there fascinating extras available almost nowhere else? I chose “Night to Remember” as Featured Image because it is one of my favorite classic films and for the accompanying interview with the last living Titanic survivor (before she died). Her recollection is rare footage that punctuates the movie’s storytelling.

Gear by Joe WilcoxNov 29, 201811:55 am

Resolution of my Google Store Pixel 3 XL Order Problems moves at Snail’s Pace

After Google Store sent me the wrong Pixel phone, I foolishly placed another order, and a similar distribution mishap occurred. Bad is now worse; I confess my stupidity and also write to caution other potential Google Store shoppers: This could happen to you.

To briefly recap the first instance: In October, I ordered Pixel 3 Clearly White 128GB. On the 17th, the Pixel 3 XL Just Black 128GB arrived instead. Google Store couldn’t process a return without conducting an “investigation” because the make, model, and IMEIs didn’t match. I agreed to keep the phone. Then, on November 2, I dropped the XL and shattered the screen. But the insurance provider, Assurant, couldn’t process repair or replacement because the device covered doesn’t match the one I have. The situation is unresolved, weeks later. Current crisis, briefly: I foolishly took advantage of Black Friday discounts and purchased from Google Store another Pixel 3 XL, which arrived on November 26. But the IMEI on the order doesn’t match the phone received. That makes the purchased Preferred Care warranty useless, and a device return can’t be properly processed for the same reason.

Problems resolved! Please see: “Thank-you, Google Store”

Apple by Joe WilcoxNov 26, 20185:15 pm

Microsoft Investors Punch Back at Apple

In May 2010, I wrote about Apple’s market cap passing top-valued Microsoft; it’s only fitting to follow up with an analysis about the unbelievable turnabout that, like the first, marks a changing of technological vanguards. Briefly today, the software and services giant nudged past the stock market’s fruit-logo darling. A few minutes after 1 p.m. EST, the pair’s respective market caps hovered in the $812 billion range, with Microsoft cresting Apple by about $300 million. By the stock market close, a rally for Apple put distance from its rival: $828.64 billion to $817.29 billion, respectively (Bloomberg says $822.9 billion, BTW). Consider this: As recently as October, Apple’s valuation touched $1.1 trillion. But since the company announced arguably record fiscal fourth-quarter earnings on November 1st, investors have punished shares, which currently are down about 21 percent.

Apple has long been a perception stock, even when under the tutelage of CEO Tim Cook company fundamentals deserved recognition. But perhaps Wall Street finally realizes the problem of iPhone accounting for too much of total revenues at a time when smartphone saturation saps sales and Apple pushes up selling prices to retain margins. More significantly: Apple has adopted a policy of fiscal corporate secrecy by stepping away from a longstanding accounting metric. I started writing news stories about the fruit-logo company in late 1999. Every earnings report, Apple disclosed number of units shipped for products contributing significantly to the bottom line. No more. Given current market dynamics, everyone should ask: What is Cook and his leadership team trying to hide?