Tag: Cox

Living by Joe WilcoxOct 25, 20178:55 pm

U-verse, You Suck

Yesterday, as part of third quarterly earnings, AT&T reported losing 385,000 traditional TV service subscribers—134,000 of them from U-verse. When the company later announces Q4 results, I will be among the next group of losses; for unexpected reason.

One week ago, I lamented giving up U-verse, after being an early adopter (February 2008) and long-time subscriber. Now my mood is “good riddance” and “please let the door swat you in the ass on the way out”. I have rarely seen such horrendous customer service, and if it’s typical, AT&T’s attrition-rate may be more about corporate culture than competition or cord-cutting.

Stupidity by Joe WilcoxOct 18, 20179:14 pm

Celebrating My AT&T U-verse Death with MTV Live

As I write, Glastonbury 2017 airs on MTV Live—the channel once called Paladia. It’s like AT&T U-verse is sending a goodbye gift ahead of my impending service cancellation. Yeah, I will miss you, too.

The Wilcox household subscribed to the IPTV and Internet service soon as it was available, in February 2008. Despite a couple interruptions along the way, as I tried Cox and cord-cutting, we have enjoyed U-verse—why we returned after foolishly cancelling. Was that twice? Or three times? We get too much value and that despite relatively modest Net throughput, 50Mbps, compared to competitors. But we’re moving households, about five blocks away, and U-verse isn’t available. WTF? It’s the same neighborhood!

Web by Joe WilcoxNov 4, 20159:20 pm

I Love ‘X Factor UK’ But Must Leave It

Six months ago, nearly a year after cutting the cord, the Wilcox household reattached—to AT&T U-verse. At the time, my daughter was moving back home, and Cox cable comes into the room where she would reside. Given the importance of the Internet to my daily work,and not wanting the modem and WiFi access point to be in a place with limited access, we signed up for AT&T Internet service and television with it. The connection is in the main room of our apartment, where Cox can’t come without drilling and cabling the landlord won’t allow.

Before the Fall college semester started, Molly moved out to a group place near the ocean. Around the same time, U-verse started to behave badly. We had bandwidth, but some websites consistently hung or slowly loaded. Top of list: Anything Google. I would later learn that, coincidentally or perhaps not, Google Fiber courted San Diego County.

Google by Joe WilcoxSep 10, 20153:09 pm

Gimme Google Fiber, San Diego!

Please take my money, Google. Tap the vein right here if blood is the currency you need. I am ready, willing, and over-excited. If you disappoint, I understand, though. My city is a brick wall when it comes to new commerce. It’s regulation central. So good luck to you, GF.

This afternoon I received email from the Google Fiber team that stopped my heart: “We wanted you to be among the first to hear the news. Today we announced we’re exploring bringing Fiber to San Diego”. Hell, yeah, baby. Sign me up. Which up-for-reelection-politician needs me and other native and transplanted San Diegans to be thorns in the butt? Give us more speed than we possibly need for prices we probably can’t afford.

Web by Joe WilcoxMay 14, 20158:49 pm

File This Story Under ‘Less is More’

Molly, my daughter is moving home, at least for the summer, and my wife and I are scrambling preparations. One unexpected: Changing Internet Service Providers. Our Cox connection comes into the bedroom where my daughter will go. Access from the main living area would require new wiring that the landlord won’t allow. I can understand why he wouldn’t want the fancy molding drilled up. We already know that AT&T U-verse Internet is live in the living room.

With Cox coming in to a modem connected to a wireless router, location shouldn’t matter. But peace of mind is an intangible, but real, cost. I’m not confident that my 20 year-old wouldn’t somehow take down the service, or, worse, her cat could chew through wiring when left free. Also: We want to create her space, which wouldn’t be with our stuff in the room. Because I mainly work from home, Internet is crucial. There is no compromise.

Digital Lifestyle by Joe WilcoxFeb 1, 201510:54 am

Cox Flex Watch Temps Me More

Anywhere from two to three times a week, Cox sends offers to join Flex Watch, which would add $19.99 to my $59.99 Internet service. The cable company guarantees the price for 12 months—no contract—and would provide HD set-top box with access to local networks and some premium, subscription channels. Last year’s offer: HBO and Starz. Last month’s adds Encore. This week, Cox sweetens by tempting with Cinemax and Flix for just $5 more.

The HD box and local channel access doesn’t tempt the slightest. Cox would have to rewire our setup to enable access from the living room, but I’m a believer in the “If it ain’t broke don’t fix it” approach to networking. I’ve got 120Mbps Internet pumping down to the bedroom, where there is no TV, and don’t want to risk mucking up what we’ve got. But I am tempted to pay $19.99, or $24.99, for the subscription channels and stream to the tellie content in their apps—which I find offer better experience and more options. But does that cross the line? Is it still cord-cutting?