The Wilcox family was an early adopter when AT&T U-verse arrived in our San Diego neighborhood in February 2008. The IPTV service came with 18Mbps DSL Internet, which we upgraded to 24Mbps in May 2010. During July 2014, we switched off the service in a cut-the-cord experiment that failed; we still needed wired Internet and streaming options turned out to be cumbersome and not cost-savings enough. U-verse returned until November 2015, when we tried all-streaming once more. But AT&T IPTV won us back, not long later.
In October 2017, we moved to a different apartment in University Heights, where seven blocks changed everything: AT&T offered 18Mbps Internet (rather than the 75Mbps we then had) but no U-verse. Cancellation was the only option and switch to competitor Cox. By June 2019, the company could deliver the previous Internet speed and IPTV. We gladly returned to being customers. At Midnight tonight, the relationship ends—and I feel nostalgic about the necessary change.